Damages and issues

Please inspect your order upon reception and email [email protected] within 5 days if the item is defective or if you received the wrong item. A refund will be provided after the item is shipped back. Unpures is not responsible for any lost or stolen packages.

Cancellation of orders

We only accept cancellations of orders within the first 24 hours of purchasing. Please notify us through email at  [email protected] if you need to cancel your order.

Exceptions / non-returnable items

Unpures only accepts returns of defective or wrong items. Please contact us if you have questions or concerns about your specific item.

Refunds

We will notify you once we have received and inspected your return. If approved, you’ll be automatically refunded to your original payment method.

Damages and issues

Please inspect your order upon reception and email [email protected] within 5 days if the item is defective or if you received the wrong item. A refund will be provided after the item is shipped back. Unpures is not responsible for any lost or stolen packages.

Cancellation of orders

We only accept cancellations of orders within the first 24 hours of purchasing. Please notify us through email at  [email protected] if you need to cancel your order.

Exceptions / non-returnable items

Unpures only accepts returns of defective or wrong items. Please contact us if you have questions or concerns about your specific item.

Refunds

We will notify you once we have received and inspected your return. If approved, you’ll be automatically refunded to your original payment method.